TONOS COSMETICS does not test any raw ingredients or finished products on animals.  Our main goal is to maintain a supply chain free of animal testing, hereby we do not and will not conduct animal testing nor do we outsource this task to anyone. We require our suppliers to certify that the raw materials used in the manufacture of our products are not tested on animals. Our Brand is certified by PETA as cruelty-free.

Also TONOS COSMETICS certifies that our products marked as vegan do not contain any animal-derived ingredients. Please take notice that within a product category, such as Eyeshadows, some will be marked as vegan, and others will not. Nevertheless, we are committed not only create shades (and entire product lines) that are vegan from the start, but also to identify which of our non-vegan products can be improved.

Our Brand is also committed to reduce the amount of garbage generated. At the current time we have a policy to increase the use of recycled material for paper and packaging products, minimize paper waste and encourage recycling within our operations. We are now working on developing eco-friendly cosmetic containers for all of our products.

FAQ

We randomly have sales and promotions throughout the year, but we can’t give you any more details than that! The best way to hear about the next promotion, special events, or new product rolling out on Tonos Cosmetics is to sign up for our newsletter.

Out of stock items are not available for ordering at this time unless indicated as a presale item, which you can order in advance. However, feel free to email our Team ([email protected]ca)  to see if we can help you after our stock is replenished. At this time, we do not have a backorder system. We’re sorry for any inconvenience this may cause.

If you have any further questions or concerns, we’re here for you at +1 (647) 390-8031, Monday– Saturday, 8:00 AM–5:00 PM, excluding holidays.

Your order may still show as processing or there may have been a discrepancy in our inventory that has caused a delay in shipment. Please allow 1 – 2 business days for the order to be processed and prepared for shipment. We’re sorry for any inconvenience this may have caused.

If you have any further questions or concerns, we’re here for you at +1 (647) 390-8031, Monday– Saturday, 8:00 AM–5:00 PM, excluding holidays.

There are a number of reasons your credit card may have not been authorized when attempting to make a purchase on our website, including:

  • You’re trying to use an international credit card that we don’t accept. For more information, please see our methods of payment.
  • You’re trying to ship to an address outside Canada.
  • You entered an address that is NOT associated with the billing address of the credit card you’re trying to use. It’s possible you may have misspelled your billing address or put your billing address on the incorrect line. Please check your information to make sure it is accurate.
  • You entered your credit card information (credit card number, expiration date and/or CVV number) incorrectly. Please double check the information entered to make sure it is accurate.

Immediately after you have successfully placed your order with www.tonoscosmetics.ca, you will see an Order Confirmation with an order number. You will also receive an e-mail with your order details. The order confirmation e-mail is your receipt that can be printed for your records. The order confirmation e-mail includes your order number, products ordered and prices, your ship-to and bill-to information, and the ship method. Use this order number if you have any questions about the status of your order.

We may not have had all of the items in stock when we shipped your package. Your shipping confirmation email should indicate which products might still be outstanding and pending shipment.

If something was not shipped, you will not be charged for it. If you have any further questions or concerns, we’re here for you at +1 (647) 390-8031, Monday– Saturday, 8:00 AM–5:00 PM, excluding holidays. Please have your order number handy and let us know the items you’re missing.

If you have a beauty concern or question, visit our advisor by clicking on the WhatsApp sign located on the bottom of the page. There, you can ask questions, search for answers, and get recommendations. Our advisor is available from Monday– Saturday, 8:00 AM–5:00 PM, excluding holidays.

We are sorry, but at this time we do not send out samples without a purchase. At times, we offer samples as an online gift with purchase or when we launch a new line of featured products. To be included in these future offers, be sure to sign up for our email list by newsletter.

Orders submitted through our website process and ship very quickly. Unfortunately, we can’t cancel or modify any orders, after it is placed. We’re so sorry for any inconvenience this may cause.

Returns are only given to items that are defective upon arrival. Your item must be unused and in the original packaging.

We only process returns and refunds for products purchased online at www.tonoscosmetics.ca

You can return our products within 7 days of delivery. Returns are not permitted after the allowable return period.

If you want to return your items back, please send us an email at [email protected] and we will send you instructions on where to ship your item.

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