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Shipping Costs & Delivery Schedules

Shipping Method Costs Region Total Delivery Time
Standard Shipping
(Orders C$70 and over)
FREE All Provinces 2 – 4 business days
Remote areas may take an
additional 7 days
Standard Shipping
(Orders under C$70)
C$9.00 All Provinces 2 – 4 business days
Remote areas may take an
additional 7 days

 

During Checkout you will see the total price, including taxes, shipping and handling charges, in Canadian dollars before you place your order. Your credit card will be charged in Canadian dollars according to the charges displayed during Checkout. Packages shipped to Canadian addresses do not require a signature for delivery.

Orders must be placed by 12pm ET to start processing on the same day. Tonos Cosmetics offers FREE STANDARD SHIPPING on all merchandise orders that are C$70 and over (excluding taxes). For shipments totaling less than C$70, there is a delivery charge of C$9.00 for standard shipping. For standard orders, your total order delivery time will take between 2-4 business days, depending on the method of shipment and final delivery destination.

 

Business Days

All orders ship Monday – Friday, excluding federal holidays within Canada.

Please review your order to ensure that your order information is correct, especially the shipping and billing addresses. The total price includes taxes, shipping and handling charges. This is the total cost to you – there will be no additional or other hidden charges. If you decide not to place your order, you can cancel your order at this time.

 

Immediately after you have successfully placed your order with www.tonoscosmetics.ca, you will see an Order Confirmation with an order number. You will also receive an e-mail with your order details. The order confirmation e-mail is your receipt that can be printed for your records. The order confirmation e-mail includes your order number, products ordered and prices, your ship-to and bill-to information, and the ship method. Use this order number if you have any questions about the status of your order. For information about processing and delivery times, please see the Shipping Costs & Delivery Schedules.

 

Costs.

Once your order is placed, it cannot be modified or cancelled.

 

Returns.

Returns are only given to items that are defective upon arrival. Your item must be unused and in the original packaging.

 

We only process returns and refunds for products purchased online at www.tonoscosmetics.ca You can return our products within 7 days of delivery. Returns are not permitted after the allowable return period.

 

If you want to return your items back, please send us an email at [email protected] and we will send you instructions on where to ship your item.

 

WE RECOMMEND THAT YOU RETURN ALL PRODUCTS UNOPENED AND IN THE SAME CONDITION IN WHICH THEY WERE DELIVERED VIA CANADA POST AND THAT YOU SEND YOUR RETURN VIA CANADA POST FOR YOUR PROTECTION AND TO INSURE PROMPT DELIVERY. WE’RE SORRY, BUT RETURN SHIPPING FEES ARE NOT REFUNDABLE.

 

Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your credit card company, it may take some time before your refund is officially posted. If 7 business days have gone by and no refund has been applied to your credit card, please contact us at [email protected]

 

Legal Warranty: SELLER shall be responsible for the quality, suitability, safety and good condition of the products it supplies.

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